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Mexico - Playa del Carmen Sandos Caracol Eco Resort & Spa 5*

Trip advisor rating 4.5
19,909 reviews
All-inclusive
Spa

Your Hotel

Sandos Caracol Eco Resort & Spa 5*
Trip advisor rating 4.5
19,909 reviews
Head for the Riviera Maya where the Sandos Caracol Eco Resort awaits its guests. Ideally nestled on the Yucatán Caribbean coast, this flagship eco hotel benefits from a strategic location near the beautiful beaches of Playa del Carmen, looking out on the island of Cozumel. Set in the heart of magnificent flower gardens, the resort has nine restaurants, a spa, two outdoor swimming pools and a water park with 29 slides. Three different areas allow guests to be accommodated in Family, Adult Only or Elite packages.

Rooms

Comprising three different sectors, Sandos Caracol Eco Resort welcomes guests to its Family, Select Club & Royal Elite rooms, meeting all needs when it comes to comfort, privacy and dedicated service.

Standard Room

Designed for three adults and one child, or two adults and two children, the Standard Rooms are equipped with a large double bed and two single beds. Located along a path set in natural surroundings, they are an ideal option for a stay set between jungle and mangrove.

Select Club Superior Room

A small secluded paradise exclusively reserved for adults, the Select Club Superior Room is equipped with a large double bed or two large single beds, allowing a maximum of three people to stay. The terrace opening onto the jungle is the ideal place to have breakfast brought to you in your room.

Signature Eco Family Suite

The cleverly arranged Signature Eco Family Suite can accommodate groups of two adults and two children, three adults and two children or two adults and three children. A small swimming pool on the balcony is one of the highlights of this family accommodation with two bedrooms, one of which has a bunk bed for three people.

Select Club Deluxe Room

Designed for three people, the Select Club Deluxe Rooms are exclusively for adults. Equipped with a king-size bed and a sofa bed, these rooms overlooking the jungle provide direct access to the pool and beach club reserved for adults and benefit from superior facilities ideal for relaxation, such as a Jacuzzi.

Restaurants & Bars

To satisfy all tastes, Sandos Caracol Eco Resort offers world flavours as well as authentic Mexican recipes at its nine restaurants. With gourmet buffets or a la carte, by the pool or on the terrace next to the river, you can explore all the options offered by this resort nestled in the jungle.

La Toscana

As its name suggests, La Toscana offers typical Italian cuisine. You will enjoy a selection of fresh pasta, pizzas cooked in a wood-fired oven and irresistible desserts such as tiramisu and panna cotta. All these gourmet specialities are served as a buffet for breakfast or lunch and a la carte for dinner.

La Jungla

Open from the early morning until mid-afternoon, La Jungla welcomes you for breakfast and lunch. Located by the pool, this outdoor restaurant is the exclusive meeting place for Select Club members.

El Manglar (Sports Bar)

Want to enjoy a refreshing cocktail or local beer while watching a football match on a giant screen? Tempted by a game of pool with family or friends before settling down on the terrace looking out onto the river and the mangrove forest? Welcome to El Manglar Bar, a friendly and relaxed area designed for sports and games lovers.

Activities & Lifestyle

A spa, a water park, a children's club, a private beach... A holiday at Sandos Caracol Eco Resort is looking very promising indeed.
While the children make new friends at the kids' club, you can be tempted by a sea trip, an introduction to diving or a nap in the shade by the pool. Before or after your aquagym, beach meditation or zumba session, when you return from your escapades in Cozumel, Chichen Itza or Tulum, take a relaxing break at the spa, where you can enjoy massages and treatments in the cabin or open air.

Discover the destination

Located on the Yucatan peninsula, the Riviera Maya is the perfect setting for a holiday long of blissful idleness. The varied and abundant flora and fauna create picturesque landscapes, with Playa del Carmen as a vibrant centre. Along the long sandy beaches, you will find archaeological sites, endless golf courses and trendy nightlife. The pleasant temperature of the water invites you to admire the particularly beautiful underwater world and to try out various water sports.

Fly with Air France and its partners

Collect Miles and Flying Blue XP
when you book any Air France or KLM flight
Since its creation, Air France has become an essential player in the French and international skies. Based in Paris-Orly and Paris-Charles-de-Gaulle airports, the company also has airport hubs located in Marseille, Lyon, Toulouse, Nice and Bordeaux. As a member of the SkyTeam global alliance, Air France offers its passengers thousands of daily flights. Linking cities around the planet, Air France offers a wide choice of destinations, the nearest of which can be accessed by a direct flight. Offering four different classes, above all Air France offers you the promise of quality service, with attentive and caring staff who are ready to listen whether on the ground or on board.
Transavia, a budget friendly airline of the Air France-KLM group, offers regular medium-haul and charter flights at very competitive prices from France, the Netherlands and Germany. From Paris-Orly, Nantes, and Lyon, as well as Amsterdam, Rotterdam, Eindhoven, Groningen and Munich, the airline presents a choice of 160 destinations to Europe and the Mediterranean basin, such as London, Edinburgh, Barcelona, Lisbon, Madrid, Dublin, Naples, and Budapest.
Flight + Hotel + Transfer
This price includes :
  • Accommodation selected 
  • All-inclusive package
  • Length of selected stay
  • Flights departing from the city of your choice
  • Round-trip airport/hotel transfer
  • Welcome and assistance at the airport
  • Mandatory airport taxes
This price does not include :
  • Optional personal insurance
  • Personal expenses and gratuities
  • Excursions booked via our local representatives
  • Meals and beverages not mentioned in the description
  • More generally, anything that isn't mentioned in the above section "This Price Includes"
Hotel Only
This price includes :
  • Accommodation selected 
  • All-inclusive package
  • Length of selected stay
This price does not include :
  • Optional personal insurance
  • Personal expenses and gratuities
  • Excursions booked via our local representatives
  • Meals and beverages not mentioned in the description
  • The flights, reception and airport transfer
  • More generally, anything that isn't mentioned in the above section "This Price Includes"

Useful information

Useful information

Practical details

If you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.
Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.
For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.
Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.
The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes. Please note that alcohol abuse is harmful to your health, and is to be consumed with moderation.
You must be of legal age and able to produce an identification document in order to enter the casinos. Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency... Call 09 74 75 13 13 (no surcharge).
Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.
Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.

Travel documents

Once your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.
Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.
To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.
The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.

Transportation

Choose an offer and, according to your preferences, opt for a seat in economy, business or first class.
See the 'View flight info' section for details on each trip.
In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.
You will be informed whether or not luggage is included at the time of your booking.
You will have the opportunity to add additional luggage for a fee.
There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.
Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.
In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.
Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.
Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.fr

Formalities

The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:
https://www.gov.uk/foreign-travel-advice

The official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.
Detailed country by country here:
https://www.gov.uk/foreign-travel-advice

If you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroad

Please note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.

Vaccination

For information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:
https://travelhealthpro.org.uk/countries
https://www.fitfortravel.nhs.uk/destinations.aspx
https://www.nhs.uk/conditions/travel-vaccinations/

Visa

For the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:
https://visacentral.co.uk/visa-quick-check
https://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yes
https://www.travisa.com/Visa_Search

Identity

Please be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.

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All the holidays offers displayed on this website are financially protected by the ABTA and ATOL schemes.
They are sold by ATOL (#11475) and ABTA (#Y6608) holder Perfectstay Travel Ltd.

ATOL number 11475

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The flight-inclusive holidays displayed on this website are sold by ATOL (#11475) holder Perfectstay Travel Ltd. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate

ABTA number Y6608

As a member of ABTA (#Y6608), you can be assured that you are receiving the highest level of service and are offered excellent choice and value. If your holiday is not inclusive of flights then ABTA will financially protect your holiday similar to ATOL, unless you are already abroad in which case you be returned to the point where your contracted arrangements with us commenced. Find out more: http://www.abta.com