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Mexico - Playa del Carmen Iberostar Quetzal 5*

Trip advisor rating 4.5
6,716 reviews
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Iberostar Quetzal 5*
Trip advisor rating 4.5
6,716 reviews
Five-star Iberostar Quetzal welcomes guests only a few minutes from the centre of Playa del Carmen, surrounded by lush jungle and a stunning private beach. Its four swimming pools, restaurants with varied dishes, spacious rooms and relaxing spa will provide unforgettable moments. Inspired by Mayan culture, the hotel offers a wide range of activities for young and old, day and night. With relaxation, entertainment, cultural discoveries and exciting nature on offer, couples, families and friends alike will enjoy a memorable holiday.

Rooms

Beautiful rooms await guests at the Iberostar Quetzal. Inspired by Mayan culture, the decor is both sober and elegant.

Standard Room

This charming room with a minibar and king-size bed or two double beds can accommodate up to four adults. The room extends outside to a balcony looking out at the jungle.

Superior Room

Decorated in warm colours, this large and cosy room is perfect for up to four people. It has a minibar, coffee machine and great balcony. A few steps away from this room lie the swimming pool and beach.

Junior Suite

This bright and elegant suite offers its four occupants a comfortable space. It is larger and has a double bed, two sofas and a television. You can sit on the balcony to look out at the jungle while sipping coffee.

Ocean Front Junior Suite

This suite is perfect for holidaymakers who want to look out at the sea at any time of the day or night from its furnished balcony. Inside, discover a warm and comfortable space with a king-size bed or two double beds and two cosy sofas. Up to four people can stay here.

Restaurants & Bars

Take your palate on a delightful journey of discovery to explore the world's different cuisines. The different bars are the perfect places to relax with family or friends as you sip cocktails, beers and fruit juices.

All-inclusive package

Enjoy peace of mind with the all-inclusive package.

Cozumel Restaurant

Enjoy Mexican flavours and discover specialities from all over the world at this restaurant. Night owls can snack at Cozumel until the early hours of the morning.

Uxmal

Grill lovers will find exquisite dishes prepared from quality fresh meat at this restaurant with a large palapa open to the outside. For breakfast and lunch, superb buffets are available.

La Cascada

Just a few steps separate the pool from this bar's terrace. Without leaving your lounger, you can place your orders with waiters who walk around the pool.

Activities & Lifestyle

Enjoy a memorable time having fun and resting during your holiday in Playa del Carmen. Opt for a tanning session on the hotel's private sandy beach, then a swim in one of the hotel's pools, or the other way around.
After an aqua aerobics session, go windsurfing on the crystal-clear waves. Whether you are a diving enthusiast or a beginner, the diving centre will take you out to the Mesoamerican Reef. Learn about Mayan culture by visiting the many archaeological sites. To relax on your return, enjoy a massage at the spa. If you're travelling with children, they can do special activities at the kids' club.

Discover the destination

Located on the Yucatan peninsula, the Riviera Maya is the perfect setting for a holiday long of blissful idleness. The varied and abundant flora and fauna create picturesque landscapes, with Playa del Carmen as a vibrant centre. Along the long sandy beaches, you will find archaeological sites, endless golf courses and trendy nightlife. The pleasant temperature of the water invites you to admire the particularly beautiful underwater world and to try out various water sports.

Fly with Air France and its partners

Collect Miles and Flying Blue XP
when you book any Air France or KLM flight
Since its creation, Air France has become an essential player in the French and international skies. Based in Paris-Orly and Paris-Charles-de-Gaulle airports, the company also has airport hubs located in Marseille, Lyon, Toulouse, Nice and Bordeaux. As a member of the SkyTeam global alliance, Air France offers its passengers thousands of daily flights. Linking cities around the planet, Air France offers a wide choice of destinations, the nearest of which can be accessed by a direct flight. Offering four different classes, above all Air France offers you the promise of quality service, with attentive and caring staff who are ready to listen whether on the ground or on board.
Transavia, a budget friendly airline of the Air France-KLM group, offers regular medium-haul and charter flights at very competitive prices from France, the Netherlands and Germany. From Paris-Orly, Nantes, and Lyon, as well as Amsterdam, Rotterdam, Eindhoven, Groningen and Munich, the airline presents a choice of 160 destinations to Europe and the Mediterranean basin, such as London, Edinburgh, Barcelona, Lisbon, Madrid, Dublin, Naples, and Budapest.
Flight + Hotel + Transfer
This price includes :
  • Accommodation selected 
  • All-inclusive package
  • Length of selected stay
  • Flights departing from the city of your choice
  • Round-trip airport/hotel transfer
  • Reception and assistance at the airport of arrival
  • Mandatory airport taxes
This price does not include :
  • Optional personal insurance
  • Personal expenses and gratuities
  • The excursions are booked with our local representatives
  • Meals and beverages not mentioned in the description
  • More generally, anything that isn't mentioned in the above section "This Price Includes"
Hotel Only
This price includes :
  • Accommodation selected 
  • All-inclusive package
  • Length of selected stay
This price does not include :
  • Optional personal insurance
  • Personal expenses and gratuities
  • The excursions are booked with our local representatives
  • Meals and beverages not mentioned in the description
  • More generally, anything that isn't mentioned in the above section "This Price Includes"
  • The flights, reception and airport transfer

Useful information

Useful information

Practical details

If you are travelling alone, you will be asked to pay a surcharge for a single room. This additional charge will be automatically included in your quote.
Child rates will be applied for children from 2 to 12 years old in the case where the child shares the room with two adults. If the child is travelling with just one adult, the surcharge may be applied on an adult basis. If your child or children do not fit into the age group mentioned above, the rate will be communicated to you at the time of processing your order. If the room is equipped with a bunk bed, the bed height is not suitable for children under 6 years of age.
For safety reasons, the wellbeing facilities of most establishments are not accessible to children under 16 years old. Similarly, it is possible that some amenities or services require an additional charge or are unavailable for exceptional reasons.
Unless otherwise stated in the service description, activities and any additional services available at destination, are provided in the language of the destination country and in English.
The opening times and hours of the activities, restaurants and bars are provided as an indication only and may be subject to change. Contact the reception desk in order to be informed of any changes. Please note that alcohol abuse is harmful to your health, and is to be consumed with moderation.
You must be of legal age and able to produce an identification document in order to enter the casinos. Appropriate dress is required. We remind you that gambling may involve risks of isolation, indebtedness, and dependency... Call 09 74 75 13 13 (no surcharge).
Any additional special requirements the traveller may request which are not included in the travel service description will be communicated to our service provider. Sending this information does not imply acceptance and PerfectStay.com cannot be held responsible for the fulfilment of these special requests. Only the service provider of PerfectStay.com can access this request on location and any additional costs may be paid locally by the traveller.
Unless expressly stated in the description of the services and accommodation, the hotel is not suitable for people with reduced mobility.

Travel documents

Once your reservation has been made, you will receive a confirmation e-mail before your travel documents are sent.
Regarding the transport documents (in the case of a reservation with transport included), we will provide you with all the information relating to check-in and luggage in the "Your travel documents" email, allowing you to leave with peace of mind.
To take advantage of all your reserved services (hotels, transfers, activities, etc.), you will receive one or more exchange vouchers to be presented to each supplier.
The contact details of the establishment will be specified in these documents, to help make your arrival at your destination as straight-forward as possible.

Transportation

Choose an offer and, according to your preferences, opt for a seat in economy, business or first class.
See the 'View flight info' section for details on each trip.
In order to best organise your time in the airport, we advise that you arrive 2 hours before boarding for a medium-haul flight, or 3 hours before boarding for a long-haul flight (more than 5 hours). Take advantage of your early arrival to pass through security and check your luggage.
You will be informed whether or not luggage is included at the time of your booking.
You will have the opportunity to add additional luggage for a fee.
There are several different cities that are typically offered as departure points. Your arrival destination will show in your travel documents.
Depending on the flight schedule, some arrivals or returns may be made at night with early arrival or late departure. You will not always be able to have your room available immediately and will need to refer to the check-in and check-out conditions of the hotel.
In the event that your transfer is not included in your hotel reservation, it may be offered at the time of your reservation as an additional option. Unless specifically mentioned, transfers may be made in groups of 15 to 55 people.
Important: the modification or the cancellation of a booking is only possible within the limits and including the fees outlined in our general conditions of sale.
Thank you for kindly taking note of the CO2 emissions produced by your means of transport: http://eco-calculateur.aviation-civile.gouv.fr

Formalities

The following details apply to any British citizen who, during a trip sold by PerfectStay goes to a foreign country. The following is a resource directing you to information related to your travel formalities (identification documents, vaccines, VISA, safety, travel advice, etc.), and may be subject to change. Please note that Brexit negotiations are likely to include travel document modifications, therefore please regularly check most updated information. Please see official resource for British citizens wishing to travel:
https://www.gov.uk/foreign-travel-advice

The official UK Foreign Travel site has updates on safety and security, including incidents such as pickpocketing and robbery, along with larger incidents such as measuring the risk of terrorism.
Detailed country by country here:
https://www.gov.uk/foreign-travel-advice

If you are travelling with minors, please be sure to verify whether or not you will require a consent: https://www.gov.uk/permission-take-child-abroad

Please note that these details serve as a guiding resource in order to ensure that you have access to important information in order to pursue the necessary travel formalities required before travelling abroad with PerfectStay. Please note that PerfectStay will not engage in obtaining travel documents for you, such as visas, and you are solely responsible for knowing the potential health risks you may face in the course of your travels for which you may require vaccinations or medications. PerfectStay is not responsible for ensuring your travel formalities are properly undertaken and will only act as an intermediary directing you to resources which have been known to provide reliable information concerning travel formalities specific to British citizens.

Vaccination

For information concerning travel health requirements (vaccinations, health risks, etc.) please see the following resources:
https://travelhealthpro.org.uk/countries
https://www.fitfortravel.nhs.uk/destinations.aspx
https://www.nhs.uk/conditions/travel-vaccinations/

Visa

For the latest information on which travel documents (visas, passports, etc.) British citizens will require by destination, please see the following resources:
https://visacentral.co.uk/visa-quick-check
https://www.passportindex.org/comparebyPassport.php?p1=uk&fl=&s=yes
https://www.travisa.com/Visa_Search

Identity

Please be sure to verify that your necessary Identification documents (passport and/or ID card dependent upon the country to which you will be travelling) have valid expiration dates, i.e. verify your ID documents have not yet expired. Also, be sure to remember to bring these necessary documents with you. It is also recommended to make copies of all travel documents in the event of an emergency.

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Book with Confidence

All the holidays offers displayed on this website are financially protected by the ABTA and ATOL schemes.
They are sold by ATOL (#11475) and ABTA (#Y6608) holder Perfectstay Travel Ltd.

ATOL number 11475

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The flight-inclusive holidays displayed on this website are sold by ATOL (#11475) holder Perfectstay Travel Ltd. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate

ABTA number Y6608

As a member of ABTA (#Y6608), you can be assured that you are receiving the highest level of service and are offered excellent choice and value. If your holiday is not inclusive of flights then ABTA will financially protect your holiday similar to ATOL, unless you are already abroad in which case you be returned to the point where your contracted arrangements with us commenced. Find out more: http://www.abta.com